FAQ

Most frequent questions and answers

Cabel TV

Please check if the coax cable from your wall outlet is connected to the tv. And check if your tv’s input is set to “cable”.

Please contact us the inform if there is an issue with a specific channel. You can call us on +5997178512 or +5997178519

Digital TV

Please check that the Set top box is on and not in standby, the front panel should indicate a red signal light and green text “CH xx”. And then check if your tv’s input is set to “A/V”, “Video” or “Composite”.

Please check if the coax cable from your wall outlet is connected to the Set top box.

Please check if your Smart card is correctly inserted in the front of the Set top box. You can pull the card out partially and push it back all the way in the slot.

Please check if your monthly payment is made. You may be disconnected.

Internet Cable

A1: Check your cable modem’s Ethernet and coaxial cable connections. Make sure the coaxial cable is tightly connected. If a computer is plugged into an Ethernet port, make sure that the cable is plugged in all the way on both ends.

A2: If you are using wireless, check that your wireless connection is functioning correctly. Check the section below, “I am having trouble connecting my computer or other device wirelessly to the cable modem/router.”

A3: Power off your modem for at least 10 seconds and then power it back on.

Please check to see that your cable TV is working. If it isn’t, contact us. There may be a bad connection to the cable to your home or location.

or

Please check if your monthly payment is made. You may be disconnected.

Need our help?

+599 717 8512
+599 717 8519

available from 08:00 – 17:00

From 18:00 to 20:00 from monday to friday and saterday from 10:00 to 17:00 you can reach us for support on:

Address Kaya Korona 22, Kralendijk, Bonaire